Refund & Cancellation

Last updated: 1 October 2026

We want you to buy with confidence. This policy explains refunds and cancellations for Ocuulo Mirror and Ocuulo Mirror Studio, sold by Blaze Hawk Studio Private Limited.

Try before you buy

Ocuulo Mirror has a free demo: 45 minutes of screen mirroring after signup, in total and one time only, with a watermark, so you can confirm it works on your device, PC, and network before paying. We recommend running the demo first. Ocuulo Mirror Studio has no free demo.

Facing an issue? Support comes first

• If something isn’t working, our customer support will take you forward — write to team@ocuulo.com from your account email with your order details, and we’ll work with you until it’s resolved.
• Because the Software is a digital product delivered instantly (and Ocuulo Mirror has a free demo to try first), we do not offer no-questions-asked refunds. Refunds are handled case-by-case, at our discretion, when support cannot resolve a genuine problem on our side.
• Any approved refund is returned to your original payment method through Razorpay, in the currency you paid, typically within 5–7 business days.

Renewal & cancellation

Licences are annual. If you chose Pay once at checkout (a purchase with a coupon is always paid once), it is a one-time charge for one year — nothing renews on its own, and we email you before your year ends so you can renew if you want to.

Purchases auto-renew by default (unless you chose Pay once at checkout): they renew yearly and your payment provider reminds you before each charge. Turn it off anytime on your account page at ocuulo.com or in the app under Settings → Manage subscription (or email us). When you cancel, you keep everything you have paid for until the end of the current period — you are simply not charged again.

Contact

Blaze Hawk Studio Private Limited · New Delhi, India · team@ocuulo.com