Refund & Cancellation

Last updated: 1 September 2026

We want you to buy with confidence. This policy explains refunds and cancellations for Ocuulo Mirror and Ocuulo Mirror Studio, sold by Blaze Hawk Studio Private Limited.

Try before you buy

Every product has a free demo (a real, time-limited session with a watermark) so you can confirm it works on your device, PC, and network before paying. We recommend running the demo first.

Facing an issue? Support comes first

• If something isn’t working, our customer support will take you forward — write to team@ocuulo.com from your account email with your order details, and we’ll work with you until it’s resolved.
• Because the Software is a digital product delivered instantly (with a free demo to try first), we do not offer no-questions-asked refunds. Refunds are handled case-by-case, at our discretion, when support cannot resolve a genuine problem on our side.
• Any approved refund is returned to your original payment method through Razorpay, typically within 5–7 business days.

Renewal & cancellation

Licences are annual. A standard purchase is a one-time charge for one year — nothing renews on its own, and we email you before your year ends so you can renew if you want to.

If you bought an auto-renewing plan (where offered at checkout), it renews yearly and your payment provider reminds you before each charge. Turn it off anytime in the app under Settings → Manage subscription (or email us). When you cancel, you keep everything you have paid for until the end of the current period — you are simply not charged again.

Contact

Blaze Hawk Studio Private Limited · New Delhi, India · team@ocuulo.com